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The “customer-centric, market-oriented” philosophy has been deeply integrated into the day-to-day operations and training of our marketing, technology development, production and quality control departments. The company adheres to the principle of market orientation, firmly grasps the direction of market demand, and strives to meet customer needs. The marketing department of the company regularly conducts market analysis, promotion and exhibition planning, maintains regular communication with customers, understands customer needs, and promptly feeds customers' demand for products to relevant departments to ensure that the company's product development and improvement meet customer requirements. To ensure that our products are satisfied with customers in terms of quality, price, delivery time and service, and also deepen customer understanding and trust in the company and products.
 
At present, Kaixinda has established a broad customer base with more than 500 customers. The customer base is mainly distributed in new energy vehicles (pure electric vehicles, hybrid vehicles), electric motorcycles, electric tricycles, low-speed four-wheel electric vehicles. , AGV, intelligent robots, electric boats, locomotives, mobile base stations, energy storage (solar, UPS power), military equipment, medical equipment, etc., including many well-known brands in these fields.

The company has a complete service system and a group of excellent professional customer service engineers. We are committed to providing customers with 24 hours of uninterrupted service, enthusiasm and efficiency in handling customer service requests and customer complaints. service.

 · Provide battery selection services and provide design assistance.
 · Recommend new product information.
 · Provide technical training on product use.
 · Contact customers regularly to track customer usage of the product.
 · Feedback to customers is responded to within 24 hours.